A field diary every network operator will recognise
Consider this the journal I kept while scaling our ISP. My story might sound familiar.
Anyone running an internet business knows it looks profitable from outside, yet drains energy inside.
We all seek growth, but the moment we push forward the balance sheet pushes back. Fibre costs money, every ONU costs money, and without discipline the returns rarely match the spend. This is the journey of an owner pouring savings into ONUs, cables, and support, yet missing the outcome he deserved.
- • Weekend reconciliations never balanced because precious ONUs disappeared.
- • Field engineers, support desks, and leadership worked off different, outdated maps.
- • Growth had to start with plugging losses — not just selling more plans.
When the cracks began to show
Every month I purchased fresh ONUs, yet subscriber numbers refused to grow.
It felt like pouring cash into a black hole. Money went in; returns never came back. Recovering old ONUs was as painful as searching for needles in haystacks.
In the first five to six months I bought roughly 600–700 ONUs, but by year-end the subscriber base was practically flat.
Two root causes surfaced:
- Some customer ONUs failed and had to be swapped.
- Many churned customers never returned their ONUs.
Jumping into each OLT console to identify offline ONUs, track them down, and retrieve them was exhausting.
As the owner I couldn’t police every device daily. That was the wake-up call: I was investing in the dark with zero visibility into losses.
The night everything shifted
One late night I realised half of our ONUs had no reliable record. Chaos needed an exit plan.
That same night I discovered OLT Planning.
Every brand of ONU now lives in one dashboard.
Offline ONUs surface with a single click.
High-laser ONUs are filtered instantly so engineers know where to focus.
The immediate payoff:
- We fix issues before customers log tickets.
- New installs launch without laser-level anxiety.
Life after the switch
Technicians once spent hours chasing a failing ONU. Now it takes one click.
Faults are resolved before support tickets reach the inbox.
Laser levels no longer slow onboarding.
For the first time I felt fully in control of the business.
Two compounding benefits emerged:
- Churned-customer ONUs are identified and recovered quickly.
- New subscribers join without laser-related delays or downtime.
Investment dropped, subscriber growth returned, and service quality climbed. We now log every customer’s cable, splitter, and ONU location so handovers stay smooth even when people are out sick or new technicians join.
What proved it out
The software shipped with a powerful scanning system.
It shows which ONUs serve single subscribers and which are shared.
Single-subscriber ONUs get descriptive labels tied to usernames in just two clicks.
We now know exactly where each ONU lives, making recovery effortless.
I’m no longer only managing ONUs — I’m protecting team time and company cash flow.
How the subscription fits the math
OLT Planning is both reliable and affordable.
Operators managing 500–3,000 ONUs spend roughly 800–1,600 BDT per month.
Larger teams tailor plans around their ONU counts.
If you prevent thousands of taka in lost ONUs for only 800–1,600 taka, that isn’t an expense — it’s an investment.
The software protects your ONUs, your reputation, your time, and your sleep.
OLT Planning is the perfect solution for managing both OLTs and ONUs.
It is genuine value for money.
Beyond safeguarding assets worth millions, it boosts service quality, brand value, and customer trust. Compared to those gains, the monthly subscription is tiny.
The clarity we run on now
OLT Planning didn’t just organise the business — it restored confidence, saved time, and turned every ONU into an asset.
When you deploy OLT Planning you aren’t just buying software; you’re protecting the business you worked hard to build.